Frequently Asked Questions
& their Answers
We have compiled the answers to some of the questions we commonly get asked
and hope you'll find some immediate answers here.
But if you can't find an answer to your specific question here,
don't worry and just contact us and we'll get back to you as soon as possible.
I want to listen to the keynote speaker, but I wouldn’t be able to join the live stream at that time; what other options do I have?
If you miss the opening ceremony or the keynote speech that will be broadcast LIVE here, you can view the recording of the event on YouTube at a later time as well.
We will share the link here and on our social media channels in due course.
Who can I contact on the day, if the joining link doesn’t work?
With each and every workshop link, we will provide you with the contact details of a staff member. You can contact them directly if there are any issues with joining the session.
How do I join a Microsoft Teams session?
Are the workshops suitable for young people of all ages?
We have provided workshops for primary age (4-11) and secondary age children (11-18).
Please see the details of each workshop.
Do I need to prepare for my child/young person’s workshop?
You and your child, should prepare for their workshop as below:
1. Find a quiet space where interruptions are unlikely. Children should not use their bedrooms.
2. Check, and make appropriate, the background (e.g. remove personal photos from camera view).
3. Dress appropriately (including family members in the background).
How do I join a workshop?
We will email you the joining links of the workshop that you have booked.
Each and every workshop will have a separate joining link, which would simplify the joining process.
It will be as simple as click on the link and join the workshop.
How do I join a Zoom session?
Before joining a Zoom meeting on a computer or mobile device, you can download the Zoom app from https://zoom.us/download
If you don't already have the (free) software installed, you will be prompted to download and install Zoom when you click a join link.
For detailed information please see https://bit.ly/3hZmPBC.
We recommend joining via a laptop or desktop computer.
If you are not familiar with using this form of communication we can help you with this process; please email us at email@example.com
Which name should I use when joining a workshop?
It is very important that you join the meeting using the name you have used at the time of booking.
Using nicknames or aliases unknown to the moderator might cause delay in joining in or removal from a live session.
Do I have to be present during my child/young person’s workshop?
Yes, children under the age of 16 should be supervised by an adult at all times during a live session in case any assistance is required, or any concerns need to be raised.
Can siblings join the Groovy Gecko session?
This is a family workshop, and all members including siblings are welcome to join.